Terms and Conditions

Introduction

1. These General Terms and Conditions (hereinafter referred to as "GTC") contain the terms and conditions for the use of the ticketing and other services available on the website www.havanatropicana.com (hereinafter referred to as "Website") operated by ATICSA Kereskedelmi, Kulturális és Szolgáltató Korlátolt Felelősségű Társaság (registered office: 6045 Ladánybene, Fő utca 38., company registration number: 03-09-137340, tax number: 32265349-2-03, e-mail: cubapartner@gmail.com) as a service provider (hereinafter referred to as "Service Provider").
2. The GTC apply to all natural and legal persons who use the services of the Website, i.e. purchase a ticket, register or otherwise use the Website (hereinafter referred to as the "User").
3. By purchasing tickets and using any of the services of the Website, the User accepts the terms and conditions of these GTC and declares that he/she has read and accepts the Privacy Policy on the Website.

Subject matter and conditions of use of the service

4. The Service Provider provides the possibility to purchase tickets for events, programmes and performances through the Website. The Service Provider reserves the right to terminate, modify, suspend or limit the services provided through the Website at any time.
5. To use the services, the User is obliged to provide true and correct data. The Service Provider shall not be liable for any damages or other consequences resulting from incorrectly provided data.
6. Admission to the event is only possible once with a purchased, intact and valid ticket.

Registration and user account

7. To purchase tickets, the User must register on the Website. During registration, the User must provide the following information:

Name

E-mail address

Phone number

Billing address

8. The User shall ensure that the data provided is correct, current and accurate. The User shall be liable for any damage resulting from any incorrect information provided by him. Upon successful completion of registration, the User will be provided with a personal account through which he/she can purchase tickets and manage his/her orders.
9. The User is responsible for keeping the password to his/her account secure and must notify the Service Provider immediately if he/she detects unauthorized access.

Buy tickets

10. The User can purchase tickets for selected events on the Website. When making a purchase, the User must select the event, enter the number of tickets and complete the payment transaction.
11. The ticket purchase process consists of the following steps:

Event selection

Enter the number of tickets

Confirm order

Execution of the payment transaction

Receipt of confirmation by e-mail

12. By finalising the purchase of a ticket, the User enters into a contract with the Service Provider, which is subject to payment. The contract is concluded when the payment transaction is successfully completed and the User receives confirmation of the purchase by e-mail.
13. Tickets will be delivered in electronic format (PDF) to the e-mail address provided by the User. The User is responsible for the safe storage and use of the tickets.

Payment terms

14. The price of tickets available on the Website is the gross price, including VAT. Payment can only be made online in euros (EUR). The Service Provider reserves the right to change the purchase price of tickets or the level of additional costs or service charges at any time. The right to change the price does not apply to purchases already made.
15. If the User is a consumer, the Service Provider retains ownership of the purchased product until the full amount of the invoice is paid. If the tickets are personal, the rights granted by the ticket are transferred to the User upon payment of the full amount of the invoice.
16. If the User is not a consumer, the Service Provider shall retain ownership of the purchased goods until all outstanding debts arising from the business relationship with the User have been settled. If the tickets are personal, the rights conferred by the ticket shall be transferred to the User on condition that all outstanding debts of the business relationship with the customer have been settled in full. The relevant security rights are transferable to a third party.
17. A non-consumer User shall not have the right of set-off, unless the Customer's counterclaim has been established by a final court decision or has not been contested or acknowledged by the Service Provider. Furthermore, the non-consumer User shall only be entitled to set-off to the extent that the counterclaim of the User arises from the same contractual relationship.
18. If the User is in default of payment to the Service Provider, all outstanding debts become immediately due.

Payment methods

20. Payment via Bank Transfer

    Customers have the option to pay for tickets via bank transfer to the following account:

    • Account holder’s name: ATICSA KFT

    • Bank name: ERSTE BANK

    • Account number (IBAN): HU1160000060000000197743124

    Important: When making the payment, please include your Order ID in the reference field to ensure we can identify your transfer. Without this information, we will not be able to process your payment, and your tickets cannot be issued.

    When choosing bank transfer as the payment method, please ensure the full amount is transferred, taking into account any applicable transfer fees. Transfer fees may vary depending on your bank, and it is the Customer’s responsibility to cover the total amount.

Ticket refunds, changes, cancelled events

21. Tickets purchased cannot be refunded or modified unless the event is cancelled or significantly modified. In the event of a cancelled or modified event, the Service Provider is obliged to refund the price of the tickets or offer the User a new date. The refund of the ticket price shall be made by bank transfer to the account number provided by the User.
22. The Service Provider is not responsible for changes or cancellations of events due to organisational, technical or weather reasons.

Exclusion and limitation of liability

23. The Service Provider shall not be liable for any direct or indirect damages resulting from the use of the Website or its unavailability. The Service Provider shall not be liable for any damage resulting from incorrectly provided data, including incorrectly provided e-mail address, billing address or payment data.
24. User will receive an e-mail confirmation after sending the order. If this confirmation is not received within 48 hours of placing the order, the User shall be released from any obligation to make an offer or to enter into a contract. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider shall not be liable for confirmation if the confirmation is not received in time because the User has entered an incorrect e-mail address during registration or because the storage space of his account is full and he is unable to receive messages.
25. The Service Provider reserves the right to suspend or terminate the operation of the Website at any time, without prior notice, in particular for maintenance, repair or development work.
26. The Service Provider reserves the right to make minor or justified changes to the cast or programme of the event. In the event of cancellation or postponement, the Service Provider shall not be liable for any costs incurred in connection with the change (e.g. travel, hotel, handling or transport costs) and shall not reimburse any costs arising from the change.
27. The Service Provider does not assume any responsibility for the User's satisfaction with the performance, event or any program for the ticket, or that any content or information presented or received at the performance is what the User needs.
28. The User is not entitled to resell the tickets to third parties. In any case, the reseller is responsible for the resale, and the Service Provider cannot be held liable for any damage caused to third parties as a result of the resale. If the User does resell his ticket, the Service Provider reserves the right to cancel the resold ticket. The reseller shall be fully liable for any damages resulting from such cancellation. The Service Provider may also determine the minimum age of participants in the event.
29. The Service Provider shall not be liable for any damage caused by the User , or by the contractual or unlawful acts or omissions of third parties. The liability of the Service Provider shall not exceed the value of the ticket prices.
30. The Service Provider shall not be liable for any damage or misuse arising during or as a result of payment by credit card.
31. The Service Provider shall not be liable for delays or other difficulties in performance if such problems are due to the provision of false and/or incorrect personal data by the User. The User is responsible for keeping the tickets. The Service Provider shall not be liable for any damage resulting from the damage to or loss of electronic or printed tickets provided to the User, or from their being out of the User's control, including their possible loss or transmission by the User.

Data management

32. The Service Provider processes the User's personal data in accordance with the Privacy Policy. The Privacy Policy is available on the Website. When purchasing a ticket, the User expressly consents to the processing of his/her personal data, which is necessary for the performance of the contract and the provision of services.

Consumer rights and complaint handling

33. The User has the right to lodge a complaint with the Service Provider about the service. Complaints should be sent in writing to the e-mail address cubapartner@gmail.com. The Service Provider shall investigate the complaints received within 30 days and shall notify the User in writing of the results of the investigation.
34. The Service Provider aims to fulfil all orders to the full satisfaction of the Customer and to a satisfactory quality. If the User has a complaint about the contract or its performance, he/she may send it by e-mail or by letter. The Service Provider shall reply to the written complaint in writing within 30 days. The reasons for rejecting the complaint shall be given.

Withdrawal

35. According to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.2014) on the detailed rules for contracts between consumers and businesses, consumers do not have the right of withdrawal in the case of a contract for a service related to leisure activities if the contract stipulates a specific performance date or deadline (i.e. in the case of contracts for the purchase of tickets with a date).

Final provisions

36. The graphic design and the content of the Website are protected by the Copyright Act LXXVI of 1999, in which the Service Provider has exclusive ownership and copyright. The use of the contents of the Website without the written consent of the Service Provider is prohibited.
37. The Service Provider is entitled to use a subcontractor to fulfil its obligations.
38. If any part of these GTC becomes invalid, the validity of the remaining provisions of these GTC shall not be affected.
39. The Service Provider reserves the right to unilaterally amend the GTC. Amendments shall enter into force on the date of publication on the Website. These GTC shall be governed by the provisions of Hungarian law. In the event of a dispute between the Service Provider and the User, the parties shall primarily seek to reach an amicable settlement. If the dispute cannot be settled by amicable settlement, the Central District Court of Buda or the Metropolitan Court of Budapest shall have jurisdiction.